Can I place an online order for Lulusar Studio?

Currently, we do not accept online orders for Lulusar Studio. However, you can easily schedule an appointment with one of our designers by using the “Book Now” feature on our website, through our social media platforms, or by contacting our helpline at +923041118331.

Which countries do you ship to?

We provide worldwide shipping, with the exception of the following countries:

• Israel
• Russia
• Ukraine
• Iran
• India
• Belarus
• Cuba
• North Korea
• Syria

What is the delivery time?

Our order completion process generally takes 20-25 business days, excluding weekends and public holidays. The timeline may vary depending on the specific article selected and the extent of customizations requested. Once your order is completed, local deliveries typically take 2-3 business days, while international orders may take approximately 5-6 business days to arrive. Please note that these delivery times are estimates and may be subject to variations based on shipping logistics and location.

How much is the delivery cost?

Delivery charges are determined by our courier partner at the time of booking and depend on the weight of the shipment for both local and international orders. These charges will be communicated to you through our Studio Manager.

Additionally, international orders are subject to their local customs charges, duties, taxes, or VAT, which are imposed by local government bodies or authorities. These charges are the responsibility of the customer and must be paid accordingly.

 

How can I choose the currency I pay in?

For local orders within Pakistan, payments must be made in PKR. For international orders, payments are processed in the respective local currency of the customer. All payment details, including currency information, will be clearly communicated by our Studio Manager at the time of order placement and confirmation.

What are the payment methods?

Payment will be made through invoices emailed directly to the customer's provided email address at the time of order placement and confirmation. These invoices will include a link that allows you to pay securely using a Credit or Debit card.

Will I get a confirmation call or email for my order?

Yes, you will receive both an order confirmation email and a phone call.

Can I cancel my order or appointment?

You may cancel your order or appointment free of charge if no advance payment has been made. However, once the advance payment is processed and the order is confirmed, we are unable to cancel the order. Kindly ensure your decision before making an advance payment.

What is your policy on refunds and returns?

Once an order is confirmed and the payment has been processed, we are unable to offer refunds or accept returns. Each dress is customized to individual measurements and preferences, ensuring satisfaction with customizations during the order placement process. We offer a trial before delivery to confirm the fit and design. For international customers, we provide a mock fabric sample and one trial to ensure the final product meets your expectations.

Can I add an item to my order after order placement & confirmation?

Once your order is confirmed and signed off, no changes can be made. If you wish to add more items after the advance payment and order confirmation, these will be treated as a separate order and will affect the delivery timeline.

How do I do a trial for the product I order?

Local customers in Lahore are called in to visit our studio for a trial. For customers in other cities within Pakistan and international locations, we provide a mock fabric and one trial. Please note that complete payment must be made before dispatching the order for trial. After the trial, customers are responsible for returning the items to us at their own expense.

 

What is the policy on alterations and trials before final delivery?

We provide up to three alterations or trials at no additional cost prior to the final acceptance and delivery of your order. Should you require more than three alterations or additional trials, further charges will apply. These charges will be communicated by the Studio Manager at the time of your request, ensuring full transparency and understanding before proceeding.

Do you allow post-delivery alterations or tweaks?

While we do not offer post-delivery alterations, we strongly recommend a trial upon delivery to ensure satisfaction. This trial is an opportunity for customers to request further alterations or tweaks to their dress, ensuring a perfect fit before final acceptance.

Do you customize one piece only?

At Lulusar Studio, we offer complete customization options to meet your unique preferences. Our brand is fully bespoke, allowing you to customize your dress to your exact specifications.

How much can we customize?

At Lulusar Studio, your customization options are extensive. You can choose the fabric, color, and placement details to suit your preferences. Additionally, adjustments can be made to the sleeves, whether you prefer them long or sleeveless, as well as the length and overall silhouette of the dress. While these elements are flexible, the fundamental design remains as showcased on our website to maintain the integrity of the style.

If I cannot visit physically, how can I go about my appointment?

We offer the option to book meeting slots through a Zoom call or a WhatsApp call for your convenience.

Who do I contact if I have an issue with my order or have feedback?

If you encounter any issues with your order or wish to provide feedback, please do not hesitate to contact our 24/7 support team. You can reach us at our helpline +923041118331 or send an email to customercare@lulusar.com. We are here to assist you at any time.